Legal
Last updated: 13 June 2026
When you place an order or create an account, we collect your name, email address, phone number, delivery address, and payment information. Payment details are processed securely by BillPlz and are never stored on our servers.
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, and (with your consent) send you promotional emails about new products and offers.
We do not sell, trade, or rent your personal information to third parties. We share data only with service providers necessary to operate our business (courier companies for delivery, BillPlz for payment processing). These providers are bound by strict confidentiality agreements.
We use cookies to maintain your shopping cart session and improve your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of the website.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data is transmitted over SSL-encrypted connections.
You have the right to access, correct or delete your personal data at any time. To make a request, email us at info@luxeflow.com.my. We will respond within 14 business days.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 7 years as required by Malaysian law.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@luxeflow.com.my.